Hawksmoor takes data protection seriously and is committed to safeguarding your privacy.
This policy applies where we are acting as a data controller and data processor with respect to processing personal data.
For the purpose of data protection legislation (GDPR) the data controller is Hawksmoor Property Services Limited, Suites 1 & 2 City Point, Swan Road, Lichfield, WS13 6QZ.
What information do we collect?
Personal data is defined as information concerning any living person that is not already in the public domain.
The personal information we hold about you is likely to be your name, address, email address, telephone number, date of birth, bank account information or any other details necessary for us to conduct our business with you.
We promise that the information we gather will not be excessive for its purpose and every attempt will be made to ensure the information is accurate and kept up to date.
Where does the information come from?
The data may be information that you have given us via correspondence, telephone or email or we may carry out searches of publicly available information (Land Registry etc.).
Your details may have been received from business partners or sub-contractors for the purposes of providing a service to you.
We use Google Analytics to provide feedback on visitors to our website.
How do we use the information?
The data is collected so that we can fulfill our obligations to you and provide the service you have requested. It may be necessary to pass your personal information on to sub-contractors during the course of our business with you.
We will use your information to verify your identity and carry out fraud protection/anti money laundering and credit checks.
With your consent we may use the information you give to us to provide you with future marketing information we think may be of interest to you. You can tell us that you do not wish to receive such information at any time by contacting us at firstname.lastname@example.org
We may share your information with third parties if we are requested to do so in order to comply with legal obligations.
If we sell our business or assets we will transfer your personal information to the purchaser.
We will only use your information in a lawful manner for the business purpose for which it has been supplied and will never pass your information to third parties for marketing purposes.
How long will we keep your information?
We will keep your information for as long as necessary to complete our business with you and to protect both our interests and yours. We also have statutory and regulatory obligations to retain data for a period of time.
We will not hold on to your information for any longer than we have to.
How we protect your data?
We have procedures and security measures in place to ensure your data is kept safe and secure and to try to prevent any unauthorised access to your personal data whether held electronically or on paper.
Your information will be treated as confidential and every effort will be made to safeguard your privacy.
What is the lawful basis for processing your personal data?
We will process your data to fulfil our contractual obligations or to take steps to enter into a contract.
We may also process your data, with your consent, to provide you with future marketing information.
If you wish to withdraw consent at any time please email email@example.com, telephone the Company Secretary on 01543 266660 or write to us at:
The Company Secretary
Suites 1 & 2 City Point
What are your rights?
Access - You have the right to request a copy of the personal data which we hold about you.
Rectification - You have the right to request that we correct any personal data if it is found to be inaccurate or out of date.
Erasure - You have the right to request your personal data is erased in the following circumstances:
- we no longer need to use it for the reason we collected it
- you have withdrawn the consent you originally gave to us
- you object to our use of your personal data and we have no reason to continue handling it
- our handling of your personal data has broken the law
- we must erase your personal data to comply with the law
Restrict Processing - You have the right to request a restriction on further processing if there is a dispute in relation to the accuracy or processing of your data.
Portability - You have the right to request that, when processing is carried out by automated means, the information we hold about you can be transferred to another data controller in a readable format.
Object - You have the right to object to us processing your personal data for marketing purposes.
How to complain
If you wish to make a complaint about how your personal data is being processed you have the right to complain to the Company Secretary at Hawksmoor. If you do not receive a response within 30 days you can complain to the Information Commissioner’s Office at:
Telephone: 0303 123 1113